About Alice House Hospice
About This Shop
Alice House Hospice, formally Hartlepool and District Hospice exists to ensure people affected by life limiting illnesses receive the care, love, and support they need.
As the only adult Hospice in the Hartlepool and east Durham area of the UK, their unique range of services make a vital difference to the lives of thousands of families each year who are facing serious illnesses, such as cancer, chronic obstructive pulmonary disease, multiple sclerosis, motor neurone disease and end stage heart disease or the death of a loved one.
The Hospice’s commitment to the people they serve is outlined in the philosophy.
Hartlepool and District Hospice believes that each individual affected by a life limiting illness is unique and has the right to the highest quality of life possible. We offer a range of specialist palliative care and support services to individuals and their families at their time of need.
In all our work we aim to be:
Knowledgeable and informed
Involving and empowering
Flexible and responsive
Modern and progressive
Holistic and equitable
Patients and Carers can expect to be:
Valued and given time
Accorded respect, privacy and dignity
Responded to with empathy, especially when in distress
Listened to and for communication to be sensitive and honest
Shown understanding of your individual beliefs, lifestyle, and culture.
The care offered is provided free of charge and is developed in consultation with the local community. The latest challenge is to provide the specialist services required by the increasing numbers of younger people, patients with more complex symptoms and individuals with illnesses other than cancer who are using their services.
This care is provided through a diverse range of inpatient, outpatient and bereavement support services. These include inpatient care, outpatient appointments, lymphoedema services, complementary therapies, physiotherapy, occupational therapy, day hospice care, spiritual care, family and carer support, outpatient care, respite care, a 24-hour helpline and a community bereavement service.
The team is passionately dedicated to meeting their needs by continuing to expand the services on offer and pushing the excellent standards even higher. However, as a registered charity that receives just 20 per cent income from the NHS, this is a huge task and one that will not be achieved without the kindness and generosity of the community.